BLS E-Services and Delhivery Join Forces for Nationwide Parcel Delivery Business

Offering a range of time slots can not only enhance customer satisfaction by adding predictability but also allow businesses to better plan and secure logistics for peak periods, making the delivery process smoother and more efficient. Part of BPL’s service offering is comprehensive warehousing solutions, and here, says Smith, the relationship with the customer is every bit as important. “Customers nowadays require enhanced flexibility and increased visibility into their supply chains, so we’re introducing business-intelligence tools and integrating with customers’ systems. Intra-city logistics is gradually gaining significance in the Indian market dependent on lakhs of vehicles involved in the nationwide last mile delivery ecosystem.

• Customer feedback is, of course, vital, and BPL uses independent service providers to assess performance.
• Addressing these issues demands meticulous preparation, active involvement from all stakeholders and substantial investments in educational programs.
• Ideally, customer-centricity allows a business to anticipate, at some point in the process, services or products that a client wouldn’t have already thought of, and then delight them with these.

Logistics Technologies That Can Enhance Retail Customer Experiences

• Often, last-mile logistics is the primary beneficiary, as its complexities make up for close to 40% of its shipment costs.
• “Customers nowadays require enhanced flexibility and increased visibility into their supply chains, so we’re introducing business-intelligence tools and integrating with customers’ systems.
• Ultimately, for our customer, this award-winning, innovative solution led to increased capacity and significant cost reduction.
• Predictive analytics empower logistics providers to proactively address potential issues, leading to a smoother and more reliable supply chain.

This approach ensures operational adaptability without sacrificing customer satisfaction, embodying the delicate balance businesses must achieve to deliver an exceptional customer experience. One of the most significant changes in customer experience within the logistics sector is the advent of real-time visibility and tracking systems. Today, advanced tracking technologies give customers real-time updates on their packages’ location, status, and estimated delivery time. GPS, RFID, and IoT sensors have become integral logistics components, fostering transparency and building trust between service providers and customers. The advent of real-time order tracking in retail has significantly improved the delivery experience, offering instant updates from order placement to delivery, including vehicle location and estimated arrival time. This technology enhances transparency, enabling customers to plan their day around the delivery and deepening their trust in the retailer.

Because of the meticulous evaluation that goes into the hiring process, Holmquist said this situation doesn’t happen often.

Let’s explore three technologies that help retail businesses optimize their logistics and create a delightful customer experience. Oracle announced the results of its “Global Insights on Succeeding in the Customer Experience Era” report. This global survey of 1,342 senior-level executives from 18 countries in North America, Europe, Asia Pacific and Latin America yields new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. ST. LOUIS, July 21, 2025 (GLOBE NEWSWIRE) — Sunset Transportation (“Sunset”), a leading third-party logistics (3PL) provider, announces its recognition by Inbound Logistics as the No. 3 3PL in their prestigious 2025 Top 3PL Excellence Award. This distinguished honor underscores Sunset Transportation’s unwavering commitment to operational excellence, innovative solutions, and personalized service within the highly competitive logistics industry.

This delivery concept however brings a lot of challenges that third party service providers need to overcome, largely depending on cultures, locations & habits of online customers. With the new age population of Millennial’s and Generation Z habituated to online shopping starting from groceries to apparel to furniture and even OTC medicines online shopping is a boon that saves time, cost, and the physical effort of shopping. Integrating artificial intelligence (AI) in customer service has brought about a paradigm shift in communication within the logistics industry. Chatbots powered by natural language processing enable instant and personalised customer interactions, addressing queries, providing order updates, and offering assistance. These AI-driven communication tools enhance customer satisfaction by delivering prompt and accurate information and free up human resources to focus on more complex tasks, improving overall operational efficiency. We go beyond traditional transport providers, offering innovative, personalised integrated end-to-end logistics and supply chain solutions that empower businesses across sub-Saharan Africa.

Often, last-mile logistics is the primary beneficiary, as its complexities make up for close to 40% of its shipment costs. Achieving precision in routing involves balancing cost-effectiveness, maximizing deliveries per trip, and ensuring consistency through accurate delivery ETAs. The complexity of this task grows as customer numbers increase, making dynamic route planning software an essential tool. This software addresses the myriad of factors affecting delivery, from vehicle capacity and traffic to the specific requirements of the cargo, ensuring efficiency and punctuality. Technological advancements have enabled logistics providers to offer personalised and customised services to their customers. Machine learning algorithms analyse customer preferences, behaviour, and historical data to tailor recommendations and services.

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The new-age consumer clearly values the variety of delivery options, delivery time taken and perceived quality of the delivery service directly impacting an e-commerce players’ success. With this in mind, ecommerce players are working with increasing zeal to offer the best customer experience possible, especially by improving delivery times. Express delivery is a big opportunity for all e-commerce players to improve their customer satisfaction level, but this requires a high degree of sophistication in the logistics operations.

This is why adopting security standards like ISO/IEC ensures that retailers not only secure customer information but also align with international best practices in data security. The role of technology in refining logistics processes has become crucial, catering to contemporary consumers’ desires for swift, precise and customized service. This evolution in logistics is driven by the demand for enhanced customer experiences, spotlighting the importance of speed, accuracy, and personalization in today’s fast-moving market.

Yet, the introduction of a time slot management system brings its own set of challenges, including the need to accurately forecast demand to meet customer delivery preferences and handle fluctuations in order volume. This complexity is magnified in industries requiring precise delivery times, such as perishables and healthcare, where there’s no room for error in timing and product integrity. Solutions involve leveraging advanced analytics and AI to refine delivery schedules, alongside modular software that supports easy integration with existing systems.

Using a variety of fit for purpose tools and technologies, our approach includes real-time monitoring software, fleet, warehouse and inventory management technologies, data analytics, and interactive dashboards. Automation in warehouse operations enhances customer experience by ensuring faster order processing, reducing errors, and providing real-time tracking. This leads to quicker deliveries, improved accuracy, and better inventory management, resulting in higher customer satisfaction and loyalty. The new mobile bar code scanning and augmented reality (AR) technology (Scandit) offers high-performance bar code scanning on smart phones for verification and proof of delivery. Couriers will be able to scan items, record an electronic signature, verify an ID and take a picture of where a package has been left.

SiliconANGLE Media is a recognized leader in digital media innovation serving innovative audiences and brands, bringing together cutting-edge technology, influential content, strategic insights and real-time audience engagement. The offering is powered by Nvidia AI Enterprise’s cuOpt route optimization software and embeds AI directly into logistics workflows, helping customers adapt to the evolving dispatch market on the fly. It offers extremely rapid data processing and simulation capabilities, enabling users to automatically implement intelligent route optimization and see impressive gains in a matter of minutes. Technology consultancy Deloitte Touche Tohmatsu Ltd. is beefing up its artificial intelligence capabilities with the launch of two services aimed at very specific industry sectors — logistics and retail. Transparency is a critical pillar to ensure the successful implementation of integrated logistics solutions. Unitrans leverages a blend of innovation and personalisation to give our customers complete end-to-end visibility over their entire operation.

With the advent of increase in customer satisfaction for ecommerce players, third party logistics service providers have taken the industry from mere transportation services to fully integrated service providers, strongly supported by technology. The Indian logistics sector has become more predictable and reliable with technology intervention at all layers of delivery. Use of technology by logistics companies increases reliability, credibility, and transparency of shipments.